Privacy and Security

Welcome to the website of dviajeroscuba.com by Plutus Worldwide LLC. (“DVC,” “we,” “us,” or “our”). This Privacy Policy (the “Policy”) describes how we collect, use, and disclose the information we collect from our websites, our travel visa and other online services (collectively with the website, the “Services”), and information we collect offline.

Before using the Services or otherwise providing us with information, please carefully review this Policy. By accessing or using any part of the Services, or otherwise providing us with information, you acknowledge the applicability of this Policy.

Information We Collect

We may collect information in different ways, such as when you provide information directly to us, when we passively collect information from you, such as through a browser or device, or from third parties.

Information You Provide Directly to Us

We may collect information from you when you provide such information directly to us, such as in the following situations:

When you contact us with inquiries;
When you respond to one of our surveys;
When you register for access to our Services, or use or purchase certain of our Services like applying for travel visas;
When you otherwise communicate with us, including through our support channels (email, online chat, or phone);
When you request certain features (e.g. newsletters, updates); or
When you otherwise provide us with information.

Information we request from you may depend on how you use our Services; for example, the type of information we request you provide to us may depend on the type of travel visa you request and local governmental requirements. The information you provide directly to us may include, but is not limited to the following about you or others:

Name
Surname
Email
Phone Number
Travel details, such as arrival date, port of arrival, reason for travel
Address
Date of birth
City and country of birth
Citizenship
Gender
Passport information, such as a passport number, issue and expiration date, photo, and place of issue
Professional details, such as occupation and employer name; and
Financial information, such as payment-related information you provide to us and/or our payment processors.

Information That is Passively or Automatically Collected

Device/Usage Information

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze information such as (a) IP addresses, general location information (e.g. inferred from a IP address), unique device identifiers, IMEI and TCP/IP address, and other information about your computer or device(s), browser types, browser language, operating system, mobile device carrier information, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. For example, we and/or our vendors may collect mouse movements and how you scroll through our website, but we do not collect keystroke data. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

Cookies and Other Electronic Technologies

We may also collect data about your use of the Services through the use of Internet server logs, cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv), enhance your user experience by delivering content specific to your interests; (v) perform searches and analytics; and (vi) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather additional information through other methods.

Our Use of Your Personal Data and Other Information We Collect

We may use the information we collect from and about you for the following purposes:

For the reasons for which the information was provided:
To provide the Services
To respond to your questions and other inquiries
To monitor your use of the Services
To request your feedback
To communicate with you about transactions initiated with us
To improve the Services or develop new products and features
To contact you with advertising, surveys, or other information that may be of interest to you
To personalize the Services
To enforce the legal terms that govern your use of the Services
To protect DVC, our employees, or third parties; and/or
To administer and troubleshoot the services.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, and/or others.

Our Disclosure of Your Personal Data and Other Information

We may disclose the information we collect in the following circumstances:

Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, or during negotiations or due diligence in contemplation of such an event, information we collect may be disclosed.
Related Companies. We may also share your information with our affiliates and other related companies for purposes consistent with this Privacy Policy.
Agents, Consultants, and Third-Party Vendors. Like many businesses, we may engage third parties to perform certain services on our behalf. Examples of such functions include mailing information (FedEx or UPS), using visa agents to visit embassies, maintaining databases, and processing payments.
Consent. We may disclose your information to any third parties based on your consent to do so.
Legal Requirements. We may disclose information about you if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of iVisa, (iii) act in urgent circumstances to protect the personal safety of our users or the public, or (iv) protect against legal liability.

Online Analytics

We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology previously described in the “Cookies and other electronic technologies” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive, and provide certain features to you. We may use these service providers to collect on a real-time basis information on how you use and navigate our websites. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services.

If you receive email from us, we may use certain tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications.

Retention of the Information We Collect

We will retain your information for as reasonably necessary to provide the Services or until you delete or modify your information. We also reserve the right to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We have implemented administrative, technical, and physical security measures to protect against the loss, misuse and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.

Consent to Transfer Information

We currently maintain computer systems in the Canada and USA, so your personal information may be processed by us or our vendors in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, and data may be accessible to law enforcement and national security authorities under certain circumstances. By using the Services, you agree to this Policy and you consent to the transfer of all such information to the Canada and USA, which may not offer a level of protection equivalent to that required in the European Union, United Kingdom, or certain other countries, and to the processing of that information as described in this Policy.

Children’s Privacy

The Services are not designed for minors under 18. If you are under the age of 18, please do not submit any personal information to us. If you have reason to believe that a child has provided us with personal information, please contact us, and we will endeavor to delete that information from our databases where required by applicable law.

Changes to this Policy

We reserve the right to change this Policy at any time including to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.

Residents of the European Economic Area or the United Kingdom

Under applicable law, DVC is considered the "data controller" of the personal data we handle under this Policy. In other words, DVC is responsible for deciding how to collect, use and disclose this data, subject to applicable law. Our contact information appears in the “Contact Us” section below.

The laws of some jurisdictions such as the laws of the European Union and the United Kingdom require data controllers to tell you about the legal ground that they rely on for using, sharing, or disclosing of your information. To the extent those laws apply, our legal grounds are as follows:

Contractual Commitments: We may use, share, or disclose information to honor our contractual commitments to you, e.g. to comply with our Terms of Service, sales agreement (e.g. for purchase of our travel visa services), or other contracts between us.
With Your Consent: Where required by law, and in some other cases, we use, share, or disclose information on the basis of your consent. Where we process your personal data with your consent, you may subsequently withdraw consent at any time by contacting us (using the contact instructions below), without affecting the lawfulness of processing based on consent before its withdrawal.
Legitimate Interests: In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, certain promotional activities, analyzing and improving our business, providing security for our Services, preventing fraud, and managing legal issues.
Legal Compliance: We need to use, share, and disclose information in certain ways to comply with our legal obligations, such as applicable accounting standards and to make mandatory disclosure to law enforcement and regulatory authorities.

Laws of the European Economic Area and the United Kingdom may permit you request that we:

provide access to and/or a copy of certain information we hold about you;
prevent the processing of your information for direct-marketing purposes; (including any direct marketing processing based on profiling);
update information that is out of date or incorrect;
delete certain information that we are holding about you;
restrict the way that we process and disclose certain of your information;
transfer your information to a third-party provider of services; and
revoke your consent for the processing of your information.

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

To exercise any of these rights, please contact us as described in the “Contact Us” section below. For all Data Subject Rights requests made by residents of the European Economic Area or UK, you must put the statement "Your EU Data Subject Rights" in the subject field of your request, and to expedite processing, we ask that you send the request from the email address you used to use our Services. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.